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Job Information

Consulate Health Care Customer CARE Specialist in Kannapolis, North Carolina

Job ID 87687
Position Location US-NC-Kannapolis
Facility Name Transitional Health Services of Kannapolis
Job Category CNA
Position Location : Street 1810 Concord Lake Road
Position Location : Zip 28083-6434
Position Status FT is 35+ HOURS WK

Job Overview

Customer Service Specialist - CNA required - $1500 Sign on Bonus

An extraordinary opportunity to be a part of a culture you can be proud of by joining one of the nation's top Long Term Care and Skilled Nursing health care providers as a Customer Service Specialist at our dynamic facility located in Kannapolis, NC.

Purpose of Your Job Position

As a Consulate Health Care Customer Service Specialist, you are entrusted with the responsibility of providing care to our short term rehab community as well as demonstrating in all interactions, Consulate Health Care’s five core values of Compassion, Honesty, Integrity, Respect, and Passion. The primary purpose of your job position is to improve customer satisfaction in the facility. You are entrusted to provide innovative, responsible healthcare with the creation and implementation of new ideas and concepts that continually improve an innovative person centered care needs and processes to meet the needs of our short term rehab residents.

Job Function

As a Customer Service Specialist, you are delegated the clinical authority, responsibility, and accountability necessary for carrying out your assigned duties. Responsible for improving customer service in the facility. The Customer Service Specialist may be flexible depending on specific facility needs, but at a minimum is available at a full time basis consisting of every other weekend shifts.

Duties and Responsibilities

  1. Report all complaints and grievances made by the resident.

  2. Assist in development and progression of resident treatment plans..

  3. Provide direct care in accordance with treatment plans, as directed by the Director of Clinical Services.

  4. Demonstrate understanding of an utilize proper infection control practices/policies.

  5. Accompany residents, as needed, to various activities, therapies and functions

  6. Complete required documentation accurately and in a timely manner

  7. Maintain a clean, safe, and secure environment for residents

  8. Act in compliance with all corporate, state, federal and other regulatory standards.

  9. Notify the facility when you will be late or absent from work.

  10. Report occupational exposures to blood, body fluids, infectious, materials, and hazardous chemicals to your supervisor.

  11. Report known or suspected incidents of fraud to the Executive Director.

  12. Embrace Consulate Health Care's five core values of compassion, honesty, integrity, respect, and passion, and incorporate them into the daily job function.

  13. Demonstrate respect and compassion in every interaction.

  14. Conduct oneself with the highest degree of honesty and integrity in every interaction.

  15. Demonstrate a passion for caring as evidenced by interactions with co-workers, residents, families, and visitors.

  16. report injuries of an unknown source, including skin tears.

  17. Turn all medications found in the resident's room/possession over to the clinical nurse.

  18. Keep residents' water pitchers clean and filled with fresh water (on each shift), and within easy reach of the resident.

  19. Serve between meal and bedtime snacks.

  20. Perform after meal care (i.e., remove trays, clean resident's hands, face, clothing, take to bathroom, brush teeth, clean dentures, etc.).

  21. check rooms for food articles (i.e., food in proper container, unauthorized food items, etc.).

  22. Attend and participate in scheduled training and educational classes to maintain current certification as a CNA.

  23. Attend and participate in scheduled orientation programs and activities.

  24. Attend and participate in facility in-service training programs as instructed.

  25. Participate in appropriate in-service training programs prior to performing tasks that involve potential exposure to body/blood fluids.

  26. Wash hands before and after performing any service for the resident.

  27. Keep the nurses' call system within easy reach of the resident.

  28. immediately notify the clinical nurse of any resident leaving/missing from the facility.

  29. Follow established safety precautions in the performance of all duties.

  30. Keep resident's personal possessions off the floor and properly stored.

  31. Keep floors dry. Report spills immediately.

  32. Keep excess supplies and equipment off the floor. Store in designated areas.

  33. Wash wheelchairs, walkers, etc., as instructed.

  34. Clean, disinfect, and return all resident care equipment to its designated storage area after each use.

  35. Report all hazardous conditions and equipment to the clinical nurse immediately.

  36. Report all safety violations.

  37. Follow established resident and non-resident smoking regulations. Report all violations.

  38. Follow established isolation precautions and procedures.

  39. Wash hands before entering and after leaving an isolation room / area.

  40. Follow established procedures in the use and disposal of personal protective equipment.

  41. Wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving residents.

  42. May be trained and assigned to perform the Customer Care Liaison duties as needed.


Must possess, as a minimum, a high school diploma or GED equivalent and be certified/registered CNA in the state of practice.


Must possess a minimum of one (1) year of experience preferred in a setting serving the same age/type of resident population served by this facility.

Specific Requirements

  • Must be able to read, write, speak, and understand the English language and possess good communication skills.

  • Must demonstrate the knowledge and skills necessary to provide care appropriate to the age-related needs of the residents served.

  • Must be a supportive team member, contribute to and be an example of teamwork and team concept.

  • Must possess the ability to make independent decisions when circumstances warrant such action.

  • Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.

  • Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.

  • Must be willing to seek out new methods and principles and be willing to incorporate them into existing nursing practices.

  • Must be able to relate information concerning a resident’s condition.

  • Must not pose a direct threat to the health and safety of other individuals in the workplace.