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Job Information

Consulate Health Care Business Office Manager in Orange Park, Florida

Job ID 81433
Position Location US-FL-Orange Park
Alternate Position Location Jacksonville/FL
Facility Name Consulate Health Care of Orange Park
Job Category Business Office
Position Location : Street 1215 Kingsley Avenue
Position Location : Zip 32073-4631
Position Status FT is 35+ HOURS WK

Job Overview


Business Office Manager

Job Functions

This position is responsible for managing all functions of the business office, including billing, collections, resident trust, payroll and accounts payable. The BOM position supervises the Business Office staff, including the Receptionist, the Business Office Coordinator, the Assistant BOM (if applicable) and any other staff in the care center business office. This positions works closely with the Regional Directors of Business Office Services and the Central Billing Office.

Duties and Responsibilities

  1. Lead and coordinate all aspects of the business office, including supervision of the billing, collecting, resident trust accounting, payroll and accounts payable functions.

  2. Responsible for the supervision, hiring and training of the business office staff.

  3. Responsible for coordinating and directing the day to day responsibilities of the business office staff.

  4. Ensures the business office functions are adequately staffed to minimize gaps in coverage.

  5. Responsible for all aspects of the resident trust accounting system, including security of patient funds.

  6. Oversee the patient billing system to ensure accuracy of patient account billing information, including coordination with other departments necessary.

  7. Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections.

  8. Responsible for front end collections of A/R balances due from residents while in-house (meets with residents and responsible parties upon admission and routinely thereafter to follow up on collections).

  9. Responsible for back end collections of A/R balances due from residents after discharge.

  10. Manage the Medicaid pending application and conversion process to ensure timely resolution.

  11. Responsible for month-end closing of billing system in accordance with company policy and timelines.

  12. Responsible for timely processing of charges, adjustments, refunds, payment posting and write offs.

  13. Ensures patient bills and collection letters are processed accurately and timely.

  14. Provide Central Billing Office with additional billing information to clear claim edits and rejections.

  15. Coordinate responses to various audit requests.

  16. Ensures payroll records are processed accurately and timely.

  17. Ensures accounts payable invoices are processed accurately and timely.

  18. Supervise/manage/direct the selection, training, development, appraisal of personnel.


  • Bachelor’s degree from a four-year college or university; or one to two years related experience and/or training; or an equivalent combination of education and experience.

  • Must possess a minimum of one (1) year experience in a Skilled Nursing Facility business office setting with specific billing/collecting and patient trust accounting experience.

  • Prior supervisor experience in a business office setting preferred.

Specific Requirements

  • Point Click Care (PCC) billing system experience preferred.

  • National Data Care Resident Funds Management System (RFMS) experience preferred.

  • Experience using Excel, Power point, and Word.